FAQs
1. What happens if my product arrives damaged?
If a product arrives broken, damaged, or doesn't match the product listed on the order or box, we offer a full refund if the product is returned within 30 days. No restocking fee will be charged in these cases. However, it's important to note that you must attach photos when requesting an RMA, showing clear images of both the item and the packaging, to qualify for a refund. This is a requirement by the manufacturer and return warehouse.
2. Where is my money refunded?
All funds are returned to the payment method used at time of purchase. Payments sent back to credit cards might take up to 72 hrs to be seen on your statements.
3. I received my refund, but it was not the amount I originally paid - why?
Refunds processed are less any restocking fees for buyer remorse cases. Therefore, the amount will always be a lesser amount (unless deemed "Revamp Parts fault")
Example of sale processed:
Item purchased for $60.00 (free shipping included)
Taxes $0.00
Restocking fee (-20%) = $12.00
Return Amount Owing $48.00
The customer is also responsible for the return of shipping (unless the item was damaged, or mispackaged). Note: In some cases, especially when an item is under $30 - it might make more sense for you to resell the item.
Item purchased for $60.00 (free shipping included)
Taxes $0.00
Restocking fee (-20%) = $12.00
Return Amount Owing $48.00
The customer is also responsible for the return of shipping (unless the item was damaged, or mispackaged). Note: In some cases, especially when an item is under $30 - it might make more sense for you to resell the item.
4. Are all listings 100% accurate?
Photos on the listing are meant for illustration purposes only. In about 5% of cases item(s) might be different in color or shape for the different models. Please always read the full description or email us directly if further clarification is required at store@revampparts.com
5. What are your terms and conditions?
For products that remain unopened and returned in their original packaging within 30 days of purchase, we offer a 30-day money-back guarantee. However, the buyer must bear the cost of shipping, and there may be up to a 20% restocking fee associated with the original purchase, specifically on items that are deemed to be the result of buyer's remorse. It's important to note that we do not accept returns on specially ordered items, aerosol cans/paints, or electrical parts.
6. What is your refund timeframe?
Once the product has been sent back with a tracking number, returns are typically processed within 3-14 business days. We strive to process returns as quickly as possible, but sometimes delays can occur.
*You will receive an email confirmation of your return and any RMA/RGA (Merchandise Return Authorization) numbers or shipping labels necessary for the return to be accepted by the warehouse and manufacturer. This email will be sent to the email address you used when making the purchase.
*You will receive an email confirmation of your return and any RMA/RGA (Merchandise Return Authorization) numbers or shipping labels necessary for the return to be accepted by the warehouse and manufacturer. This email will be sent to the email address you used when making the purchase.
7. Will I receive a shipping confirmation tracking number?
Yes. Once your item has been shipped, you will get a notification from Revamp Parts with a tracking number and carrier name so you can sign-up with the carrier for direct Text or Email messaging and follow your package.
Freight shipments use a different tracking number called an LTL number (which is not trackable). However, once item is on truck this LTL number will change to a regular trackable number and be emailed to your account on file. If for any reason you do not get this, please email store@revampparts.com
Freight shipments use a different tracking number called an LTL number (which is not trackable). However, once item is on truck this LTL number will change to a regular trackable number and be emailed to your account on file. If for any reason you do not get this, please email store@revampparts.com
8. What products are non-refundable?
Electrical parts, custom-made products, special orders, aerosol cans/paints, service manuals, and installation videos are non-returnable and non-refundable.
Revamp Parts is not liable for any product assembling errors, incorrect parts/products purchased for the vehicle, or damages incurred from the use of any products sold. All product information and images are provided by the manufacturer, so Revamp Parts cannot guarantee their accuracy during the parts lookup process. The responsibility of the user/installer is to verify the fit of all parts before installation. It is recommended to consult a licensed mechanic or the manufacturer before using any purchased parts. Revamp Parts is not responsible for any risks associated with the purchase.
Revamp Parts is not liable for any product assembling errors, incorrect parts/products purchased for the vehicle, or damages incurred from the use of any products sold. All product information and images are provided by the manufacturer, so Revamp Parts cannot guarantee their accuracy during the parts lookup process. The responsibility of the user/installer is to verify the fit of all parts before installation. It is recommended to consult a licensed mechanic or the manufacturer before using any purchased parts. Revamp Parts is not responsible for any risks associated with the purchase.
